Every business needs to keep customers and clients happy, but in the hospitality industry it’s so vitally important to keep guests engaged in order for the business to grow and prosper. Good customer service is one of the keys to success in any business, but is particularly important in the hotel industry, where guests are looking to staff to help them make their stay as relaxing and comfortable as possible.

The issue is strongly related to how service quality is managed, and which holds a significant importance to customers’ satisfaction and their perceived performance of hotels. In order for them to grow and survive, they must find new ways of handling their clients.

Our Silverstip-team know that great service makes customers feel that you care about developing a long-term relationship that means more than just making a sale. Focusing on delivering customer service benefits hotel business more than a mere advertising. Improving “first contact” resolution is one of the primary drivers of customer satisfaction.

Our Customers can send us an e-mail: and we
strive to give you a response within 1 hour. We give also our clients a
special phone number where they can reach us 7/24.

Silverstip, a Hospitality & Facility-management Consulting Services organization